Editing Procreate Backup (section)

=== Troubleshooting ===

==== Files app error: "Couldn't communicate with a helper application" ====

'''Use case '''

Drag files from Procreate to a local drive open in the Files app. The Files app pops open a dialog with the message. 

'''Cause'''

The Files app is using stale credentials to access the drive. <ref>[https://discussions.apple.com/thread/251188856 Q: Files App: Couldn't Communicate with a helper application] - "Using iPad" Apple support communities</ref> 

'''Fix'''

* View the Files app in its own window, i.e. not in a split screen with Procreate.
* In the left '''Files''' panel under '''Shared''' find the local server. 
** Tap the server name to select which will reveal an eject icon to the right of the server name.
** Tap eject to remove the connection to the server.
* At the top right of the '''Files''' panel tap the icon with the 3 dots. 
** Select '''Connect to Server''' 
** Reconnect to the server.

==== Exporting Procreate native files fails ====

'''Use case'''

[[File:Procreate-export-error.png|200px|thumb|right|Procreate export error]]Both of these cases apply to exporting images as native Procreate files. Exporting the same in PSD format will be successful. <ref>[https://folio.procreate.art/discussions/4/10/16426 Export Unsuccessful] - Procreate forums</ref>

1. Select files in Procreate Gallery and drag them to external app. The app will show a dialog with a message like, "Importing X item(s) X item(s) remaining," with a progress circle that does not change. Nothing seems to happen after this point. If the dialog is dismissed by pressing the '''Cancel''' button, no files will have been added to the external app.

2. Select a file or files in Procreate Gallery, and then press the '''Share''' button. Select "Procreate" as the file format. A message will display, "Exporting..." with a checkmark. Then another message, "Export unsuccessful."

'''Cause'''

Older Procreate images won't export successfully as native Procreate files. Newer Procreate images can be exported successfully.

'''Solution'''

If an image cannot be exported, open it in Procreate and crop the image by one pixel in either dimension. Close the image to save the changes. This seems to update the image so that it can now be exported like newer Procreate images.

'''Wrench''' menu item > '''Canvas''' > '''Crop and Resize''' > '''Settings''' menu item > ''Enter number value for width or height''

==== Google Drive drag and drop import ====

Google Drive doesn’t seem to do well importing both Procreate images and Procreate brushes. It may be that Drive doesn’t recognize the file formats. 

'''Symptom'''

Open Procreate and Drive side-by-side. Drag either one file or multiple files from Drive into the Procreate gallery. While the green plus sign appears by the file, after releasing the file in the Procreate gallery nothing happens and the file(s) are not added to the gallery.

'''Solution'''

Copy file Procreate files into iCloud storage. Import them into the Procreate gallery from there. Then delete the files off iCloud storage. 

Also, note that drag and drop of Procreate native files doesn't seem to work if the destination is "On This iPad." They are copied as text with very small file sizes, i.e. obviously not copies of the original files.